Senior Hospital Concierge & Unit Support Lead

Novus Group; Pittsburgh (Allegheny County); On-site; USD 27,000 - 30,000; Full time

Job summary

Novus Group is hiring for a Senior Hospital Guest Services & Guest Specialist position in Pittsburgh, PA. This on-site role requires a high school diploma or GED and at least six months' experience in a patient concierge or healthcare support context.

You will greet patients, guide them through the facility, and handle daily guest services tasks with care. The role features 12-hour shifts, full-time hours, and a potential advancement ladder with pay progression to $30.14 per hour with tenure and

Qualifications

• High school diploma or GED required.
• Minimum of six months experience as Patient & Family Concierge or equivalent in healthcare.
• Strong interpersonal communication abilities; familiarity with medical terminology and HIPAA compliance.

Responsibilities

• Greet patients and families; provide room orientation.
• Perform hourly rounding and respond to call lights as directed.
• Escort visitors, manage wayfinding, and keep bulletin boards updated.

Skills

Interpersonal communication

Clerical skills

Medical terminology

HIPAA confidentiality

Education

High school diploma or GED

Job description

Novus Group is hiring for a Senior Hospital Guest Services & Guest Specialist position in Pittsburgh, PA. This on-site role requires a high school diploma or GED and at least six months' experience in a patient concierge or healthcare support context.

You will greet patients, guide them through the facility, and handle daily guest services tasks with care. The role features 12-hour shifts, full-time hours, and a potential advancement ladder with pay progression to $30.14 per hour with tenure and