Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises Co.; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk in Pittsburgh, PA. This on-site, part-time role places you at the hub of guest interaction, from arrival to departure, delivering friendly and attentive service.

You will handle guest needs, maintain service standards, process payments, and stay informed on hotel programs and offers. Flexible shifts, strong communication, and a customer-first mindset are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organization

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk in Pittsburgh, PA. This on-site, part-time role places you at the hub of guest interaction, from arrival to departure, delivering friendly and attentive service.

You will handle guest needs, maintain service standards, process payments, and stay informed on hotel programs and offers. Flexible shifts, strong communication, and a customer-first mindset are essential for success.