Senior Patient & Family Concierge: Elevate Experience

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 25,000 - 34,000; Full time

Job summary

UPMC Passavant is seeking a Senior Patient and Family Concierge to support administrative operations and patient flow within the 4 Pavilion Stepdown Unit, located in Pittsburgh. This full-time role covers daylight, evening, weekend, and holiday shifts.

Responsibilities include coordinating tests, admissions, transports, and maintaining patient charts, while ensuring confidentiality and high-quality patient experience.

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter physician orders, distribute mail.
• Coordinate patient tests, procedures, and transports; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, generate auto-print reports, and print chart copies.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Greet and assist hospital guests; provide directions and information.
• Use computers for patient information while respecting confidentiality.
• Clean assigned areas, make beds, ensure cleanliness.
• Safely transport patients and equipment; deliver supplies and record transportation data.
• Order and organize supplies; maintain inventory and check expiration dates.
• Respond to call lights and assist patients; round hourly and distribute care plans.
• Perform audits and update bulletin boards; follow mandatory reporting procedures.

Job description

UPMC Passavant is seeking a Senior Patient and Family Concierge to support administrative operations and patient flow within the 4 Pavilion Stepdown Unit, located in Pittsburgh. This full-time role covers daylight, evening, weekend, and holiday shifts.

Responsibilities include coordinating tests, admissions, transports, and maintaining patient charts, while ensuring confidentiality and high-quality patient experience.