Senior Hospital Guest Services & Unit Support Specialist - Pittsburgh PA 15219

Novus Group; Pittsburgh (Allegheny County); On-site; USD 27,000 - 30,000; Full time

Job summary

Novus Group is hiring for a Senior Hospital Guest Services & Guest Specialist position in Pittsburgh, PA. This on-site role requires a high school diploma or GED and at least six months' experience in a patient concierge or healthcare support context.

You will greet patients, guide them through the facility, and handle daily guest services tasks with care. The role features 12-hour shifts, full-time hours, and a potential advancement ladder with pay progression to $30.14 per hour with tenure and

Qualifications

• High school diploma or GED required.
• Minimum of six months experience as Patient & Family Concierge or equivalent in healthcare.
• Strong interpersonal communication abilities; familiarity with medical terminology and HIPAA compliance.

Responsibilities

• Greet patients and families; provide room orientation.
• Perform hourly rounding and respond to call lights as directed.
• Escort visitors, manage wayfinding, and keep bulletin boards updated.

Skills

Interpersonal communication

Clerical skills

Medical terminology

HIPAA confidentiality

Education

High school diploma or GED

Job description

Senior Hospital Guest Services & Guest Specialist - (On-site, Pittsburgh, PA 15219)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location: Pittsburgh, PA 15219

Schedule: Full-Time, Variable Shift (12-hour shifts; day, evening, night, or rotating coverage as needed)

Work Arrangement: On-site

New Hire Starting Base Pay: $19.40 - $22.09 per hour (Starting salary placement is determined by direct hospital support, concierge, customer service, or healthcare operations experience.)

Future Earning Potential: Position salary range progresses up to $30.14 per hour over time through performance, tenure, and administrative/clinical career ladder advancement.

Mandatory Qualifications

Education & Experience: High school diploma (or GED)

Role Experience: Minimum of six (6) months of experience as a Patient & Family Concierge or equivalent healthcare or hospital unit support background.

Core Competencies

Demonstrated ability to follow oral and written instructions, basic clerical proficiency, familiarity with medical terminology, and strong interpersonal communication skills.

Essential Skills

Drive and compassion needed to provide exceptional patient/guest satisfaction, maintain patient confidentiality (HIPAA), and navigate fast-paced clinical environments.

How You'll Make an Impact

Direct Patient Interaction & Concierge Support

Greet patients and families warmly, provide room orientation, perform hourly rounding, answer call lights under clinical direction, socialize with patients, and issue courtesy parking discounts or mobility equipment.

Unit Operations & Destination Coordination

Provide wayfinding and escort assistance throughout the facility, manage tracking of patient belongings upon admission, handle visitor inquiries, and maintain department bulletin boards and informational resources.

Environmental & Dietary Assistance

Clean and sanitize patient rooms/procedure areas, empty linen hampers, restock supplies, assemble and deliver patient meal trays according to dietary orders (HACCP standards), and maintain nourishment stations.

Administrative & Clerical Support

Answer unit phones, build and maintain electronic/paper patient charts, update unit bedboards, schedule patient transports, coordinate procedures, and enter physician orders in a timely manner.

Transport & Supply Management

Safely transport patients, lab specimens, and equipment throughout the hospital; organize unit supply rooms; restock PPE and med carts (no medications); and conduct refrigerator/temperature logs.

What We Offer

Education & Career Growth

Structured career pathways within healthcare operations, unit committee involvement, internal training, and continuous professional development.

Health & Well-Being

Immediate comprehensive medical, dental, and vision coverage options starting day one.

Work-Life Balance & Time Off

Paid time off (PTO), paid holidays, and lifestyle support programs.

Perks & Compensation

Competitive base pay progression, shift differential opportunities, and employer-matched retirement contributions.