Senior Home Service & Customer Experience Manager

PulteGroup; Greenville (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

PulteGroup is seeking a professional, customer-facing team member in the Greenville area to manage homeowner service requests, coordinate vendor work, and ensure quality before home delivery. You will build strong relationships with customers and collaborate across teams to resolve issues efficiently.

The role emphasizes service excellence, clear communication, and adherence to company standards while supporting warranty processes and field operations.

Qualifications

• Exceptional customer service orientation with ability to interact effectively with diverse personalities.
• Excellent communication and listening skills.
• Basic construction knowledge and problem-solving abilities.
• Ability to perform root-cause analysis to determine corrective actions.
• Experience with warranty/customer service processes and documentation.
• Knowledge of cost management principles and practices.
• Valid driver’s license required.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis and plan corrective actions.
• Coordinate service work with vendors through Customer Care Coordinator.
• Manage trades to complete service requests to customer satisfaction.
• Perform minor service tasks as requested (adjustments, repairs).
• Maintain positive customer relationships and drive loyalty through feedback and surveys.
• Ensure build quality confirmation before home delivery and manage related charges.

Skills

Customer service

Communication

Construction basics

Root-cause analysis

Warranty processes

Cost management

Driver's license

Education

University degree or equivalent experience

2-4 years relevant experience

Job description

PulteGroup is seeking a professional, customer-facing team member in the Greenville area to manage homeowner service requests, coordinate vendor work, and ensure quality before home delivery. You will build strong relationships with customers and collaborate across teams to resolve issues efficiently.

The role emphasizes service excellence, clear communication, and adherence to company standards while supporting warranty processes and field operations.