Homeowner Experience Manager II

Innovative Construction Group; Myrtle Beach (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

PulteGroup is hiring a Customer Care Manager II in Myrtle Beach, SC. This role focuses on delivering high-quality service to homeowners, coordinating service work with vendors, and ensuring build accuracy before handover.

You will drive customer satisfaction and manage warranty-related processes in a fast-paced, customer-facing environment. The role requires strong communication, construction knowledge, and problem-solving skills to lead root-cause analyses and ensure timely resolution of issues

Qualifications

• Exceptional customer service orientation and ability to interact with diverse personalities.
• Excellent communication and listening skills.
• Analytical ability for root-cause analysis and problem solving.

Responsibilities

• Conduct in-person homeowner assessments and determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with vendors.
• Manage trades to completion and maintain customer satisfaction.
• Perform minor service tasks (adjustments, repairs) as requested.
• Maintain positive customer relationships and ensure build quality before delivery.
• Determine trade accountability for back charges and FPOs; authorize payments within limits.
• Follow legal protocols and necessary workflows; address vendor performance.

Skills

Customer service

Communication

Listening

Analytical ability

Conflict resolution

Cost management

Warranty processes

Computer literacy

Construction basics

Education

University degree or equivalent

Job description

PulteGroup is hiring a Customer Care Manager II in Myrtle Beach, SC. This role focuses on delivering high-quality service to homeowners, coordinating service work with vendors, and ensuring build accuracy before handover.

You will drive customer satisfaction and manage warranty-related processes in a fast-paced, customer-facing environment. The role requires strong communication, construction knowledge, and problem-solving skills to lead root-cause analyses and ensure timely resolution of issues