Senior Home Care Scheduler — On-Call & Coordination

Kintegra Health; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Kintegra Health is seeking a Home Care Agency Scheduling Coordinator in Charlotte, NC. This role coordinates participant and caregiver schedules, handles a high volume of calls, and performs general administrative tasks. On-call duty may be required, with supervision from the Home Care Agency Supervisor.

Ideal candidates have at least one year of office experience, a valid NC driver's license, and strong communication skills. Familiarity with elderly care and confidentiality policies is a plus.

Qualifications

• Minimum one year of employment in an office setting.
• Must have NC Driver's License.
• Ability to work effectively in a team environment.
• Excellent writing and verbal communication skills.
• Experience with frail elderly population preferred.

Responsibilities

• Represents Senior TLC Home Care with accurate and comprehensive information as requested by guests, visitors and staff.
• Develops and coordinates participant and employee schedules.
• Confirms time in ADA Care, as back-up, when needed.
• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor.
• Knows confidentiality and privacy policies and procedures.
• Knowledgeable of all Senior TLC services.
• Assists with completing participant surveys to assess satisfaction.
• Participates in on-call duty after-hours and on weekends as needed.
• Assists with PTO requests for HCA.
• Assists with quarterly chart audits.
• Responds to schedule-related grievances and resolves issues.
• Supports the mission and values of Senior TLC.

Skills

Communication

Interpersonal skills

Phone systems

Office experience

Teamwork

Elderly care knowledge

Tools

Phone systems

Scheduling software

Job description

Kintegra Health is seeking a Home Care Agency Scheduling Coordinator in Charlotte, NC. This role coordinates participant and caregiver schedules, handles a high volume of calls, and performs general administrative tasks. On-call duty may be required, with supervision from the Home Care Agency Supervisor.

Ideal candidates have at least one year of office experience, a valid NC driver's license, and strong communication skills. Familiarity with elderly care and confidentiality policies is a plus.