Senior Helpdesk Tier 3 Engineer (MSP)

Tgi Main Company; Boca Raton (FL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies, a growing IT managed services provider, seeks a Tier 3 Support Technician to deliver remote and on-site support for a nationwide client base. This in-house role requires 6+ years in a fast-paced business IT environment, with emphasis on server, network, and cloud operations.

Responsibilities include serving as escalation point for Tier III issues, supporting end-users, configuring client systems, and maintaining documentation with strong time management.

Qualifications

• Must have 6+ years of experience in a fast-paced Business IT Support Environment.
• Experience across servers, on-premise environments, and cloud services (Azure, AWS).
• Ability to escalate and document issues clearly and thoroughly.
• Strong end-user support and network troubleshooting capabilities.

Responsibilities

• Serving as an escalation point for issues from Tier I and II engineers.
• Support end-users in a help desk and on-site environment, resolving hardware/software issues.
• Configure and support client systems, including hardware, networks, and applications.
• Manage multiple priorities and adapt to shifting project deadlines.
• Document the initiation, execution, and closing activities for programs and projects.
• Ensure performance metrics are met and maintain proactive communication with customers.

Skills

Communication

Troubleshooting

Documentation

Time management

Customer service

Tools

Azure AD

Office 365

Microsoft Exchange

VMware

Hyper-V

Acronis

Veeam

Job description

iPower Technologies, a growing IT managed services provider, seeks a Tier 3 Support Technician to deliver remote and on-site support for a nationwide client base. This in-house role requires 6+ years in a fast-paced business IT environment, with emphasis on server, network, and cloud operations.

Responsibilities include serving as escalation point for Tier III issues, supporting end-users, configuring client systems, and maintaining documentation with strong time management.