Tier 3 Helpdesk Specialist – Server & Cloud Expert

Tgipower Llc; Lower Melville (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Tier 3 Helpdesk Support Technician to provide remote and on-site support for a fast-paced IT environment. The role requires handling escalations, configuring client systems, and maintaining servers and cloud resources.

The candidate should have 6+ years of experience in a Business IT Support setting, MSP background, and strong documentation and communication skills. The position is in Melville, NY, with standard hours and occasional after-hours maintenance.

Qualifications

• Windows Server family and AD management.
• Group Policy creation.
• Azure AD & Office 365 administration.
• Office 365 technologies including OneDrive, SharePoint, & Teams.
• Microsoft Exchange.
• Desktop OSes and common apps.
• Networking appliances and LAN/WAN.
• VMware/Hyper-V experience.
• MSP experience.
• IT support across Microsoft apps and virtual environments.
• Backups, restores, and disaster recovery.

Responsibilities

• Serve as escalation point for Tier III issues from Tier I/II engineers.
• Support end-users in a help desk and on-site environment, resolving hardware/software issues.
• Configure and support client systems, including hardware, networks, and applications.
• Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
• Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
• Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
• Ensure performance metrics are met or exceeded.
• Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
• Simulates and recreates user issues to resolve operational difficulties.
• Recommends system modifications, if required, to reduce user problems.
• Escalates more complex issues, as appropriate, to senior level technicians.
• Promote and encourage a "one team" attitude at all levels internally and externally.

Skills

Excellent communication

Troubleshooting skills

Documentation skills

Time management

After-hours support

Professional demeanor

Tools

Windows Server

Active Directory

Group Policy

Azure AD

Office 365

Exchange

Windows client OS

VMware/Hyper-V

Azure/AWS Cloud

Acronis/Veeam

Networking security basics

Job description

iPower Technologies is seeking a Tier 3 Helpdesk Support Technician to provide remote and on-site support for a fast-paced IT environment. The role requires handling escalations, configuring client systems, and maintaining servers and cloud resources.

The candidate should have 6+ years of experience in a Business IT Support setting, MSP background, and strong documentation and communication skills. The position is in Melville, NY, with standard hours and occasional after-hours maintenance.