Senior Tier 3 IT Support Engineer - In-House Brooklyn

Tgi Main Company; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Tier 3 Helpdesk Technician to provide remote and on-site support from our Brooklyn office. The role requires deep expertise with Windows servers, AD, Exchange, and cloud services.

You will handle complex incidents, document procedures, and collaborate with engineers to ensure service levels are met for a nationwide client base. This is an in-house, full-time position with a focus on white-glove service.

Qualifications

• 6+ years of experience in a fast-paced Business IT Support Environment.
• Experience with MSP operations and client-facing support.
• Experience managing on-premise, cloud, and hybrid environments (Azure, AWS).
• Strong knowledge of servers, networks, and end-user devices.

Responsibilities

• Serve as escalation point for Tier I/II issues.
• Support end-users in help desk and on-site environments, resolving hardware/software issues.
• Configure and support client systems including hardware, networks, and applications.
• Maintain documentation and contribute to SOPs.
• Manage multiple priorities with urgency and accuracy.
• Coordinate with teams to ensure timely project delivery.
• Communicate proactively with customers and teammates to prevent issues.

Skills

Communication skills

Troubleshooting

Documentation

Time management

Customer service

Tools

Windows Server

Azure AD

Office 365

Exchange

VMware/Hyper-V

Active Directory

Job description

iPower Technologies is seeking a Tier 3 Helpdesk Technician to provide remote and on-site support from our Brooklyn office. The role requires deep expertise with Windows servers, AD, Exchange, and cloud services.

You will handle complex incidents, document procedures, and collaborate with engineers to ensure service levels are met for a nationwide client base. This is an in-house, full-time position with a focus on white-glove service.