Technical Support Specialist

DATAFLOW BUSINESS SYSTEMS INC; Salinas (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology service provider is seeking a Technical Support Specialist to deliver hands-on and remote IT support. The role involves troubleshooting hardware, software, and network issues, as well as configuring workstations and peripheral devices. Strong communication skills and the ability to multitask in a fast-paced environment are essential. This full-time position is based in person in Salinas, California.

Qualifications

• Basic knowledge of IT systems, networking, and troubleshooting.
• Strong communication skills and customer service orientation.
• Ability to work independently and manage multiple tasks.

Responsibilities

• On-site troubleshooting for hardware, software, and networking issues.
• Setup, configure, and maintain workstations and peripheral devices.
• Assist with software installations and updates.
• Provide technical support to clients and document resolutions.
• Collaborate with remote teams and escalate complex issues as needed.

Skills

IT systems knowledge

Networking

Troubleshooting

Customer service orientation

Communication skills

Job description

Benefits

401(k)

Job description

As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. You’ll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• On-site troubleshooting for hardware, software, and networking issues.
• Setup, configure, and maintain workstations and peripheral devices.
• Assist with software installations and updates.
• Provide technical support to clients and document resolutions.
• Collaborate with remote teams and escalate complex issues as needed.

Qualifications

• Basic knowledge of IT systems, networking, and troubleshooting.
• Strong communication skills and customer service orientation.
• Ability to work independently and manage multiple tasks.
• Experience in an MSP or similar environment is a plus, but not required.

Job Type: Full-time

Work Location: In person