Senior Helpdesk Specialist — Court & Jury Software (Remote)

Neumo; California; On-site; USD 80,000 - 110,000; Full time

Job summary

Neumo seeks an experienced Help Desk Specialist to support the Justice Business Unit. You will promptly respond to Help Desk calls, conduct expert triage, and manage resolution of customer service tickets across court case management and jury software.

The role requires 5–10 years in customer support and at least 5 years with court processes. You will collaborate with Application Operations and Hosting Operations, maintain knowledge base, and communicate proactively with customers during

Qualifications

• Experience with Court Case Management and Jury Software.
• 5–10 years of customer support experience.
• 5 years of Court experience.

Responsibilities

• Responds to Help Desk calls and triages issues for timely resolution.
• Performs advanced troubleshooting across court case management and jury software.
• Monitors queues and prioritizes tickets to meet customer SLAs.
• Documents resolutions and contributes to the knowledge base.
• Collaborates with Application Operations and Hosting Operations as needed.
• Maintains proactive communication with customers during outages and service activities.
• Performs other duties as assigned.

Skills

Court/Jury software

Customer support

Job description

Neumo seeks an experienced Help Desk Specialist to support the Justice Business Unit. You will promptly respond to Help Desk calls, conduct expert triage, and manage resolution of customer service tickets across court case management and jury software.

The role requires 5–10 years in customer support and at least 5 years with court processes. You will collaborate with Application Operations and Hosting Operations, maintain knowledge base, and communicate proactively with customers during