Remote Senior Help Desk Specialist — Court & Jury Software

Neumo

Houston (TX)

On-site

USD 90,000 - 120,000

Full time

11 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Neumo is seeking a senior Help Desk Manager to support the Justice Business Unit by responding to calls, triaging issues, and driving timely resolution of tickets. The role requires deep knowledge of Court Case Management and Jury Software, with 5–10 years in Help Desk management, strong communication, and cross-group coordination with Application Operations and Hosting.

You will contribute to knowledge base, monitor queues, and ensure outages are communicated proactively.

Qualifications

Required experience with Court Case Management and Jury Software.
A minimum of 5–10 years of experience in Help Desk management is mandatory.

Responsibilities

Respond to Help Desk calls and triage issues for quick resolution.
Maintain proactive communication with customers during outages and service activities.
Monitor assignment group queues and resolve tickets in a timely manner.
Troubleshoot at the application level and adjust configurations as needed.
Contribute to Knowledge Base to improve self-service for customers and agents.
Collaborate with Application Operations and Hosting Operations for multi-group coordination.
Perform data analysis, script assistance, and configuration changes as required.
Perform other duties as assigned.