Senior Helpdesk Specialist (Remote) — Court Software Support

Neumo; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Neumo is seeking an experienced Help Desk professional to support the Justice Business Unit. You will respond to calls, triage issues, and manage tickets while keeping customers informed during outages and service activities.

With 5–10 years in customer support and at least 5 years in court-related work, you will apply deep knowledge of Court Case Management and Jury Software. Collaboration with Application Operations and Hosting is essential.

Qualifications

• 5–10 years of customer support experience.
• Minimum 5 years of Court experience.
• Experience with Court Case Management and Jury Software.

Responsibilities

• Respond to Help Desk calls and perform expert triage to resolve tickets promptly.
• Monitor queues and prioritize tickets to meet customer needs.
• Troubleshoot at application level and adjust configurations as required.
• Maintain proactive communication with customers during outages and service activities.
• Contribute to Knowledge Base to assist agents and customers.
• Collaborate with Application Operations and Hosting Operations for multi-group scenarios.
• Handle data analysis, script assistance, and configuration changes as needed.
• Perform other duties as assigned.

Education

Experience with Court Case Management and Jury Software

5+ years of Court experience

5+ years of customer support

Job description

Neumo is seeking an experienced Help Desk professional to support the Justice Business Unit. You will respond to calls, triage issues, and manage tickets while keeping customers informed during outages and service activities.

With 5–10 years in customer support and at least 5 years in court-related work, you will apply deep knowledge of Court Case Management and Jury Software. Collaboration with Application Operations and Hosting is essential.