Senior Helpdesk & IT Support — Hedge Fund IT + Bonus

Saragossa; United States; On-site; USD 130,000 - 160,000; Full time

Job summary

A leading global investment firm is seeking a Helpdesk Specialist to provide top-tier IT support across the organization. The ideal candidate will have over 5 years of IT support experience, with at least 3 years in the hedge fund or financial sector. Key responsibilities include managing the helpdesk system, collaborating with team members, and performing after-hours support. This position offers a competitive salary range of $130,000 to $160,000 plus bonus opportunities.

Qualifications

• 5+ years of helpdesk/IT support experience.
• 3+ years in asset management, hedge fund, or investment banking IT support.
• Experience working in IT within the investment/financial field is required.

Responsibilities

• Provide first-line IT support for hardware, software, networking, and remote access issues.
• Manage the helpdesk ticketing system and escalate issues when needed.
• Collaborate with technology team members and external vendors to resolve complex problems.
• Assist with onboarding/offboarding and maintain IT policies, procedures, and documentation.
• Participate in after-hours/on-call support for global coverage.

Skills

Helpdesk support

IT support

Collaboration skills

Customer-focused mindset

Experience with remote access solutions

Job description

A leading global investment firm is seeking a Helpdesk Specialist to provide top-tier IT support across the organization. The ideal candidate will have over 5 years of IT support experience, with at least 3 years in the hedge fund or financial sector. Key responsibilities include managing the helpdesk system, collaborating with team members, and performing after-hours support. This position offers a competitive salary range of $130,000 to $160,000 plus bonus opportunities.