Helpdesk / IT Support – Hedge Fund (Must Have Financial Services Experience) – $130–160k

Saragossa; United States; On-site; USD 130,000 - 160,000; Full time

Job summary

A leading global investment firm is seeking a Helpdesk Specialist to provide top-tier IT support across the organization. The ideal candidate will have over 5 years of IT support experience, with at least 3 years in the hedge fund or financial sector. Key responsibilities include managing the helpdesk system, collaborating with team members, and performing after-hours support. This position offers a competitive salary range of $130,000 to $160,000 plus bonus opportunities.

Qualifications

• 5+ years of helpdesk/IT support experience.
• 3+ years in asset management, hedge fund, or investment banking IT support.
• Experience working in IT within the investment/financial field is required.

Responsibilities

• Provide first-line IT support for hardware, software, networking, and remote access issues.
• Manage the helpdesk ticketing system and escalate issues when needed.
• Collaborate with technology team members and external vendors to resolve complex problems.
• Assist with onboarding/offboarding and maintain IT policies, procedures, and documentation.
• Participate in after-hours/on-call support for global coverage.

Skills

Helpdesk support

IT support

Collaboration skills

Customer-focused mindset

Experience with remote access solutions

Job description

Helpdesk / IT Support – Hedge Fund (Must Have Financial Services Experience) – $130–160k

This range is provided by Saragossa. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$130,000.00/yr – $160,000.00/yr

Helpdesk Specialist – $130k–$160k Base + Bonus

This role is only open to candidates with prior experience in hedge funds, asset management, or investment banking IT support.

A leading global investment firm is seeking a Helpdesk Specialist to join their technology team and provide top‑tier support across the organization.

What you’ll do:

• Provide first‑line IT support for hardware, software, networking, and remote access issues
• Manage the helpdesk ticketing system and escalate issues when needed
• Collaborate with technology team members and external vendors to resolve complex problems
• Assist with onboarding/offboarding and maintain IT policies, procedures, and documentation
• Participate in after‑hours/on‑call support for global coverage

What we’re looking for:

• 5+ years of helpdesk/IT support experience
• 3+ years in asset management, hedge fund, or investment banking IT support
• Real experience working in IT within the investment/financial field is required
• Experience with remote access solutions (Citrix, VPN)
• Excellent collaboration skills and a customer‑focused mindset
• White‑glove service experience preferred

Why this role is unique:

• Opportunity to work with a global investment team across multiple offices
• Highly collaborative, meritocratic culture
• Flexible interview process designed to match your strengths to the right role

If you’re a seasoned IT support professional ready to make an impact in a fast‑paced investment environment, this is the role for you.