Senior Help Desk Technician - Remote, Growth & Training

Socket.dev; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Training & Development

Work From Home

Wellness Resources

Job summary

Actemium is seeking a highly skilled Senior Help Desk Technician to join their IT team. You will deliver top-tier technical support, troubleshoot hardware, software, and network issues, and help maintain the company's IT infrastructure.

The role requires 5+ years in IT support, strong Windows and Linux knowledge, experience with ITIL and ticketing systems, and the ability to mentor junior staff while driving efficient resolutions and proactive service improvement.

Qualifications

• Minimum of 5 years of IT support or help desk experience, preferably in a senior role.
• Strong knowledge of Windows and Linux operating systems, networks, and security.
• Excellent troubleshooting of hardware, software, and connectivity in a multi‑platform environment.
• Strong communication skills to explain complex concepts to non-technical users.
• Experience with ITIL and ticketing systems; IT service management best practices.
• Certifications such as CompTIA A+, Network+, or MCSA are highly desirable.

Responsibilities

• Provide expert-level technical support and troubleshooting for hardware, software, and network issues.
• Manage and prioritize support tickets for timely resolution.
• Escalate complex problems and implement permanent solutions with the IT team.
• Train and mentor junior help desk staff to improve knowledge.
• Maintain detailed documentation of procedures and resolutions.
• Monitor system performance and identify potential IT problems.
• Assist in deployment and upgrades of new technologies.

Skills

5+ years IT support

Windows

Linux

Networking

Troubleshooting

ITIL familiarity

Communication

Tools

Ticketing system (ITSM)

Job description

Actemium is seeking a highly skilled Senior Help Desk Technician to join their IT team. You will deliver top-tier technical support, troubleshoot hardware, software, and network issues, and help maintain the company's IT infrastructure.

The role requires 5+ years in IT support, strong Windows and Linux knowledge, experience with ITIL and ticketing systems, and the ability to mentor junior staff while driving efficient resolutions and proactive service improvement.