Senior Help Desk Technician (Remote) – Level 3

Evolving Solution Services; Idaho; On-site; USD 80,000 - 100,000; Part time

Job summary

Evolving Solution Services is seeking a seasoned Help Desk Technician – Level 3 for a contract role. This position requires a strong technical anchor for complex infrastructure and platform challenges, focusing on critical system availability and mentorship of engineers. The ideal candidate thrives in high-stakes environments and is adept at driving root cause analysis for system incidents.

The role involves managing telephony systems, administering servers, overseeing virtualization, and maintaining system uptime. Strong experience with VMware, Windows Server, and cloud infrastructure is essential.

Qualifications

• 4 to 5 years of experience with VMware ESXi / vSphere, Hyper‑V.
• Experience managing networking systems and cloud infrastructure.
• Proven record of handling complex IT issues.

Responsibilities

• Manage telephony systems (VoIP, PBX, Teams Voice).
• Administer on-prem and cloud servers (Windows Server, Linux optional).
• Oversee virtualization platforms (VMware vSphere, Hyper‑V).
• Monitor and troubleshoot virtual machines and host servers.
• Perform patch and vulnerability management.

Skills

VMware ESXi / vSphere

Windows Server (AD DS, DHCP, DNS)

Cloud infrastructure (Azure IaaS, AWS EC2)

Advanced networking (firewalls, routing, VLANs)

Monitoring & automation platforms (SolarWinds, Datto, Auvik)

Education

VMware Certified Professional (VCP-DCV)

CompTIA Security+ or CySA+

ITIL Intermediate or higher

Job description

Evolving Solution Services is seeking a seasoned Help Desk Technician – Level 3 for a contract role. This position requires a strong technical anchor for complex infrastructure and platform challenges, focusing on critical system availability and mentorship of engineers. The ideal candidate thrives in high-stakes environments and is adept at driving root cause analysis for system incidents.

The role involves managing telephony systems, administering servers, overseeing virtualization, and maintaining system uptime. Strong experience with VMware, Windows Server, and cloud infrastructure is essential.