Senior Help Desk Technician - ITIL, SCCM, Networking

Filetwigbay; Princeton (NJ); On-site; USD 132,000 - 208,000; Full time

Job summary

Wealth Solutions Inc, based in Princeton, seeks a Help Desk Technician who owns SCCM decisions and drives reliable rollbacks. The role emphasizes ownership, metrics, and collaboration with a design-led technology team.

You’ll contribute across incident response, documentation, and leadership-ready initiatives, with a salary range of $132,000–$208,000 and comprehensive benefits. Princeton-based teammates value kindness and high standards.

Qualifications

• Fluency across CompTIA Security+ and Group Policy.
• Experience documenting technical processes and configurations.
• Ability to prioritize and manage multiple IT tasks with discipline.

Responsibilities

• Track and report on key performance metrics for technology services
• Push Subnetting changes safely behind flags so Princeton, NJ rollbacks take seconds
• Untangle the Cisco IOS dependency knots that have slowed Princeton releases for months
• Profile and refactor legacy code to reduce technical debt over time
• Trace a delightfully-weird technology bug across three SCCM services to the one bad line
• Document the Work Ethic system so the next senior engineer onboards in days, not weeks
• Pull ITIL Foundation telemetry into dashboards Wealth Solutions Inc leaders actually open

Skills

CompTIA Security+

Group Policy

Tools

SCCM

Cisco IOS

Job description

Wealth Solutions Inc, based in Princeton, seeks a Help Desk Technician who owns SCCM decisions and drives reliable rollbacks. The role emphasizes ownership, metrics, and collaboration with a design-led technology team.

You’ll contribute across incident response, documentation, and leadership-ready initiatives, with a salary range of $132,000–$208,000 and comprehensive benefits. Princeton-based teammates value kindness and high standards.