Help Desk Engineer I — 24/7 HPC Data Center Support

Science Applications International Corp.; Princeton (NJ); On-site; USD 36,000 - 44,000; Full time

Job summary

Science Applications International Corp. is seeking a Help Desk Technician to support a 24x7 data center in Princeton, NJ. You will assist users, monitor HPC environments, and help manage network and compute resources in a heterogeneous setup.

The role requires US citizenship and the ability to obtain a Public Trust clearance, with shift work including overnights and weekends. Strong communication skills are essential to provide user-friendly support.

Qualifications

• High School Diploma with 3+ years of IT experience.
• US Citizenship with ability to obtain and maintain a Public Trust clearance.
• Experience working with Windows, Linux, and/or Mac systems.
• Ability to perform 12-hour shifts including overnights, weekends, and OT.
• Ability to lift up to 50 pounds.

Responsibilities

• Troubleshoot hardware problems and analyze production job performance.
• Monitor health of local and remote systems in HPC environment.
• Answer Help Desk requests at Tier I with triage and follow-up.
• Develop and maintain scripts for operation use.
• Escalate HPC issues to system and vendor staff.
• Perform system deployments and routine maintenance.

Skills

Windows OS

Linux OS

Mac OS

Education

High School Diploma

Job description

Science Applications International Corp. is seeking a Help Desk Technician to support a 24x7 data center in Princeton, NJ. You will assist users, monitor HPC environments, and help manage network and compute resources in a heterogeneous setup.

The role requires US citizenship and the ability to obtain a Public Trust clearance, with shift work including overnights and weekends. Strong communication skills are essential to provide user-friendly support.