Remote Help Desk Technician — Grow into Ownership & Impact

Egreenservices; City of Syracuse (NY); Hybrid; USD 68,000 - 94,000; Full time

Job summary

HealthCare Partners is seeking a Help Desk Technician in Syracuse, NY who can manage Firewall Management concepts, recognize gaps, and maintain strong ticketing system performance. The role offers $68,000-$94,000 and a supportive team with the freedom to drive your own results.

You will engage with Zendesk, LDAP, and Microsoft 365 administration to ensure reliable IT services for the organization. The position is remote-friendly within Syracuse, NY and provides growth through dedicated mentoring.

Qualifications

• 5 years of ticketing systems experience.
• Zendesk mastery at mid-level.
• Working knowledge of TCP/IP and LDAP.

Responsibilities

• Map data flow across Microsoft 365 services and spot leaks.
• Automate build, test, and deployment pipelines for faster release cycles.
• Document technical decisions, architecture, and APIs for the org.
• Design LDAP APIs for Syracuse, NY teams.
• Land Firewall Management performance wins measurable in NY retention.

Tools

Microsoft 365

Job description

HealthCare Partners is seeking a Help Desk Technician in Syracuse, NY who can manage Firewall Management concepts, recognize gaps, and maintain strong ticketing system performance. The role offers $68,000-$94,000 and a supportive team with the freedom to drive your own results.

You will engage with Zendesk, LDAP, and Microsoft 365 administration to ensure reliable IT services for the organization. The position is remote-friendly within Syracuse, NY and provides growth through dedicated mentoring.