Help Desk Technician

Filetwigbay; Princeton (NJ); On-site; USD 132,000 - 208,000; Full time

Job summary

Wealth Solutions Inc, based in Princeton, seeks a Help Desk Technician who owns SCCM decisions and drives reliable rollbacks. The role emphasizes ownership, metrics, and collaboration with a design-led technology team.

You’ll contribute across incident response, documentation, and leadership-ready initiatives, with a salary range of $132,000–$208,000 and comprehensive benefits. Princeton-based teammates value kindness and high standards.

Qualifications

• Fluency across CompTIA Security+ and Group Policy.
• Experience documenting technical processes and configurations.
• Ability to prioritize and manage multiple IT tasks with discipline.

Responsibilities

• Track and report on key performance metrics for technology services
• Push Subnetting changes safely behind flags so Princeton, NJ rollbacks take seconds
• Untangle the Cisco IOS dependency knots that have slowed Princeton releases for months
• Profile and refactor legacy code to reduce technical debt over time
• Trace a delightfully-weird technology bug across three SCCM services to the one bad line
• Document the Work Ethic system so the next senior engineer onboards in days, not weeks
• Pull ITIL Foundation telemetry into dashboards Wealth Solutions Inc leaders actually open

Skills

CompTIA Security+

Group Policy

Tools

SCCM

Cisco IOS

Job description

At Wealth Solutions Inc, the best Help Desk Technician isn't the one who writes the most code but the one whose SCCM decisions age the gracefully. What anchors this Princeton job is ownership; the $132,000 - $208,000, the internship hours, the 5-year ask all hang off that.

Key Responsibilities

• Track and report on key performance metrics for technology services
• Push Subnetting changes safely behind flags so Princeton, NJ rollbacks take seconds
• Untangle the Cisco IOS dependency knots that have slowed Princeton releases for months
• Profile and refactor legacy code to reduce technical debt over time
• Trace a delightfully-weird technology bug across three SCCM services to the one bad line
• Document the Work Ethic system so the next senior engineer onboards in days, not weeks
• Pull ITIL Foundation telemetry into dashboards Wealth Solutions Inc leaders actually open

What You'll Bring

• A steady hand when three priorities all claim to be number one
• The discipline to document while it's fresh, not after it's forgotten
• Fluency across CompTIA Security+ and Group Policy, with strong opinions on both
• A Princeton network, or the hustle to build one from scratch

People choose Wealth Solutions Inc because we pair design-led technology with a team that genuinely cares, right here in Princeton. Kindness and high standards live together comfortably on this quality-obsessed Princeton team.

This position offers $132,000 - $208,000, comprehensive benefits, and genuine room to advance into leadership within technology.

Confirmed active this hour for the Princeton, NJ crew, no waiting list.