Senior Help Desk Engineer: Subnetting, ITIL & Automation

Parker Electromechanical; Edison (NJ); On-site; USD 122,000 - 186,000; Full time

Benefits offered by this job

Mentorship

Benefits

Edison NJ flexibility

Job summary

Parker Hannifin in Edison, NJ is seeking a Help Desk Technician to tackle hard subnetting problems and own parts of the IT stack. The role offers a base salary of $122,000–$186,000 with substantial upside through mentorship and local flexibility in Edison, NJ.

You will contribute to sprint planning, evaluate new tools, and build self-service ITIL solutions to reduce tickets. This position emphasizes collaboration and strong communication in a fast-moving environment.

Qualifications

• Collaborator who shares credit and accepts blame.
• Integrity to flag mistakes first.
• Experience translating ITIL Foundation complexity for a non-technical audience.
• Storytelling to turn data into decisions.
• Strong written and verbal communication under scrutiny.
• Problem solving skills proven in practice.
• 7+ years building trust the slow, unglamorous way.

Responsibilities

• Architect fault-tolerant distributed systems using subnetting and problem solving.
• Contribute to sprint planning, estimation, and tech roadmap discussions.
• Evaluate and recommend new tools, frameworks, and Bash scripting libraries.
• Decide when to buy subnetting versus build it for Parker Hannifin's Edison, NJ stack.
• Enhance test automation frameworks to increase release confidence.
• Pair-program tricky ServiceNow edge cases with engineers in Edison, NJ.
• Hunt down latency spikes nobody at Parker Hannifin can explain.
• Build ITIL Foundation self-service tools so Edison teams stop filing tickets for everything.

Skills

Problem solving

Communication

Storytelling

Written communication

Verbal communication

Collaboration

Accountability

Education

ITIL Foundation

Job description

Parker Hannifin in Edison, NJ is seeking a Help Desk Technician to tackle hard subnetting problems and own parts of the IT stack. The role offers a base salary of $122,000–$186,000 with substantial upside through mentorship and local flexibility in Edison, NJ.

You will contribute to sprint planning, evaluate new tools, and build self-service ITIL solutions to reduce tickets. This position emphasizes collaboration and strong communication in a fast-moving environment.