Help Desk Tech for HPC & Data Center Ops

SAIC; Princeton (NJ); On-site; USD 36,000 - 44,000; Full time

Job summary

SAIC is seeking a Help Desk Technician to support a 24x7 data center and users at a customer site in Princeton, NJ. You will help manage the operation of the supercomputer, monitor batch compute jobs, network performance, and facility infrastructure, while communicating clearly with highly technical climate scientists.

The role includes triage of Help Desk requests, script development for operations, routine maintenance, and on-site logistics.

Qualifications

• US Citizenship required.
• Experience with general IT.
• Willingness to work 12-hour shifts including nights, weekends, and OT.

Responsibilities

• Troubleshoot hardware issues and monitor production job performance.
• Respond to Help Desk tickets at Tier I level and provide triage.
• Develop and maintain scripts for operations.
• Escalate HPC issues to system/vendor staff.
• Perform routine system deployments and patching.
• Manage logistics like building checks and visitor processing.

Skills

US Citizenship

Windows/Linux/Mac familiarity

12-hour shift capability

Education

High School Diploma

Job description

SAIC is seeking a Help Desk Technician to support a 24x7 data center and users at a customer site in Princeton, NJ. You will help manage the operation of the supercomputer, monitor batch compute jobs, network performance, and facility infrastructure, while communicating clearly with highly technical climate scientists.

The role includes triage of Help Desk requests, script development for operations, routine maintenance, and on-site logistics.