Senior Help Desk Technician II - ITIL & Training Focus

Contact Government Services, LLC; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

endent Care, and Commuter

Paid Time Off and Holidays

Job summary

Contact Government Services, LLC seeks a Senior Help Desk Technician II to perform Level 1 & 2 Help Desk support for the EOUSA, including desktop, software and hardware tasks for senior management, attorneys, staff and contractors in a government environment.

The candidate should have Adobe Connect setup experience, ITIL familiarity, and a DoD Level 6 Public Trust or higher security clearance. This is an on-site Boston-area role offering comprehensive benefits and opportunities for growth.

Qualifications

• One year or more Adobe Connect or related online meeting center setup experience.
• ITIL Foundations certification; Change Management experience; Active DoD clearance of Level 6 Public Trust or above.

Skills

Remote support troubleshooting

Backup/Restoration admin

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device setup/troubleshooting

End-user training

ITIL best practices

Create procedural documentation

Reports and IT inventories

Adobe Connect setup experience

Security clearance DoD Level 6

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

Contact Government Services, LLC seeks a Senior Help Desk Technician II to perform Level 1 & 2 Help Desk support for the EOUSA, including desktop, software and hardware tasks for senior management, attorneys, staff and contractors in a government environment.

The candidate should have Adobe Connect setup experience, ITIL familiarity, and a DoD Level 6 Public Trust or higher security clearance. This is an on-site Boston-area role offering comprehensive benefits and opportunities for growth.