Senior Help Desk Technician - Enterprise IT Support

ProSearch; Los Angeles, California (CA, MO); On-site; USD 41,328 - 52,348; Full time

Job summary

A well-renowned service provider in Los Angeles is looking for a Helpdesk Support Specialist Level 3 to handle complex IT issues and mentor junior staff. Candidates should have 6-8 years of IT support experience, a strong understanding of Microsoft OS, and the ability to analyze technical trends. This position offers a full-time employment with a focus on delivering exceptional service and documentation.

Qualifications

• 6-8 years of experience in IT support with proven success.
• Ability to work independently and collaboratively.
• High degree of professionalism required.

Responsibilities

• Resolve escalated technical issues.
• Mentor and train junior staff.
• Analyze trends in issue reporting.

Skills

Advanced troubleshooting

Excellent communication

Customer service

Microsoft OS (Windows 10/11)

ITSM tools experience

Attention to detail

Mentoring junior staff

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office Suite

Ticketing systems

Job description

A well-renowned service provider in Los Angeles is looking for a Helpdesk Support Specialist Level 3 to handle complex IT issues and mentor junior staff. Candidates should have 6-8 years of IT support experience, a strong understanding of Microsoft OS, and the ability to analyze technical trends. This position offers a full-time employment with a focus on delivering exceptional service and documentation.