Senior Help Desk Technician - ITIL-Driven Support Pro

Contact Government Services, LLC; San Francisco (CA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

A leading company in government contracting is seeking a Senior Help Desk Technician in San Francisco. You will provide comprehensive IT support, manage user accounts, and ensure high-quality service to senior management and associated staff. This is a full-time position offering annual compensation between $40,000 and $80,000, along with a full benefits package, including health, dental, and retirement plans.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• Change Management experience is a plus.
• Active DOD clearance of Level 6 Public Trust or above is advantageous.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users including senior management and attorneys.
• Maintain IT inventories and conduct training for new employees.
• Submit weekly status reports and maintain procedural documentation.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End-user training

Record and update IT tickets

Creation of procedural documentation

Education

ITIL Foundations certification

Job description

A leading company in government contracting is seeking a Senior Help Desk Technician in San Francisco. You will provide comprehensive IT support, manage user accounts, and ensure high-quality service to senior management and associated staff. This is a full-time position offering annual compensation between $40,000 and $80,000, along with a full benefits package, including health, dental, and retirement plans.