Senior Help Desk Technician – IT Support & O365 (Onsite DC)

General Dynamics IT; United States; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

General Dynamics IT is seeking a qualified IT support professional to deliver end-user assistance, analytical support, and consulting services for a range of IT needs within a government or contractor environment.

The role involves testing, documentation, and hands-on support for hardware, software (Microsoft Office 365), and collaboration tools, with onsite work in DC. Candidates should have 5+ years of related experience and US citizenship.

Qualifications

• 5+ years of related experience.
• BA/BS (or equivalent experience) required.
• US Citizenship required.

Responsibilities

• Provide comprehensive IT assistance and consulting services for end users, including handling non-technical and technical project requirements.
• Troubleshoot and resolve end user IT issues and coordinate with OCIO/IT teams; generate documentation and training materials.
• Manage Teams conference room access, permissions, scheduling, vendor coordination, and quarterly room utilization reports.
• Provide mobile device support including device setup, activation, inventory control, and cradle-to-grave accountability.

Skills

Computer Hardware

Desktop Computers

Microsoft Office 365

Education

BA/BS or equivalent experience

Job description

General Dynamics IT is seeking a qualified IT support professional to deliver end-user assistance, analytical support, and consulting services for a range of IT needs within a government or contractor environment.

The role involves testing, documentation, and hands-on support for hardware, software (Microsoft Office 365), and collaboration tools, with onsite work in DC. Candidates should have 5+ years of related experience and US citizenship.