Help Desk Technician II - Enterprise IT Support (Secret)

General Dynamics IT; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility team

Competitive pay and benefits

Military-friendly workplace

Job summary

General Dynamics IT is seeking a Help Desk II Technician to support enterprise IT operations. You will assist end users, manage eTools and Logistics Information System servers, and work with AMC HQ personnel to determine requirements across platforms.

The role requires a US Secret clearance, US citizenship, and an Associate's Degree, with 3+ years of related experience and OS IA knowledge. You will be part of a dynamic IT team delivering mission-critical services.

Qualifications

• Education: Minimum of an Associate's Degree.
• Experience: 3+ years of related experience.
• Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Security clearance level: U.S. Secret clearance
• US citizenship required: U.S. Citizen
• Operating System: OS Certification (Windows 11 OS, etc.)
• IAT II certification or DoD 8140 equivalent

Responsibilities

• Provide end user support and guidance of the eTools and Logistics Information System server environment.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.

Skills

Collaboration

Computer Hardware

Computer Systems

Hardware Troubleshooting

Education

Associate's Degree

Job description

General Dynamics IT is seeking a Help Desk II Technician to support enterprise IT operations. You will assist end users, manage eTools and Logistics Information System servers, and work with AMC HQ personnel to determine requirements across platforms.

The role requires a US Secret clearance, US citizenship, and an Associate's Degree, with 3+ years of related experience and OS IA knowledge. You will be part of a dynamic IT team delivering mission-critical services.