Senior IT Support Engineer — Help Desk II

CGS Federal (Contact Government Services); Washington; On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician II to deliver Level 1 & 2 PC assistance for EOUSA executives, attorneys, and staff. The role includes ticketing, inventory management, reporting, and end-user training in a secure government environment.

You will work from our Washington state office, handling conference room tech, remote access, and software/hardware deployment while adhering to ITIL best practices and government policies.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification (advantageous)
• Change Management experience (advantageous)
• Active DoD clearance of Level 6 Public Trust or above (advantageous)

Responsibilities

• Provide Level 1 & 2 Help Desk support for EOUSA senior staff and contractors.
• Maintain inventories of IT assets and update IT tickets per policy.
• Produce proactive reports, SLAs, and ITIL-aligned processes.
• Set up and support conference rooms and online meeting sessions.

Skills

Backup/restoration

File server support

User account/mailbox admin

Software/hardware install

Handheld device support

Remote user setup

End-user training

Documentation creation

ITIL ticketing

Incident log entry

Account management forms

Proactive reporting

Inventory management

Desk-side training

Online meeting setup

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician II to deliver Level 1 & 2 PC assistance for EOUSA executives, attorneys, and staff. The role includes ticketing, inventory management, reporting, and end-user training in a secure government environment.

You will work from our Washington state office, handling conference room tech, remote access, and software/hardware deployment while adhering to ITIL best practices and government policies.