Senior Help Desk Support for ETS Lead / Alternate PM with Security Clearance

People, Technology & Processes, LLC; Fort Benning (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Senior Help Desk Support for the Educational Technology Support (ETS) Lead role at Fort Benning, GA. The position leads the ETS team and serves as the alternate Program Manager when the primary PM is unavailable.

A SECRET clearance and ITIL Foundation certification are required. Candidates should bring at least 10 years in a technical environment, with 8 years supporting student environments of similar scope for Government clients, and experience

Qualifications

• At least 10 years in a technical environment.
• At least 8 years supporting student environments of similar scope and size.
• Experience managing day-to-day activities for a team of 12+.

Responsibilities

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

Skills

Team leadership

Student env exp

Team coordination

Education

Bachelor's degree in IT

ITIL Foundation certification

Job description

Position Title: Senior Help Desk Support for ETS Lead / Alternate PM

Location: Fort Benning, GA

Clearance required: SECRET

Scope of Work: Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.

Responsibilities include (but are not limited to):

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.
• At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client
• Experience managing day-to-day activities for a team of at least 12 members
• Bachelor's degree in an IT-related field
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Active SECRET clearance in good standing on the first day of the contract