Help Desk Support Specialist (Student Computer and Automation Su with Security Clearance

People, Technology & Processes, LLC; Fort Benning (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Help Desk Support Specialist at Fort Benning, GA to provide on-site and remote support for students and instructors. The role includes device imaging, security briefs, and course-specific network access coordination.

The candidate will train instructors on instructional technology, ensure compliance with DoD IA requirements, and support device issuance and safeguarding of equipment throughout rotations.

Qualifications

• AS degree with at least 7 years of experience.
• Active SECRET clearance and U.S. citizenship.
• Cyber Workforce certification per DoD 8570.01-M (IA functions).

Responsibilities

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Skills

Security clearance

Customer support

Communication

Education

Associate of Science (AS) degree

Job description

Position Title: Help Desk Support Specialist (Student Computer and Automation Support)

Location: Fort Benning, GA Clearance required: SECRET

Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.

Responsibilities include

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.
• Associate of Science (AS) degree with at least 7 years of experience
• Active SECRET clearance required, U.S. citizenship
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions