Help Desk Support Specialist (Student Computer and Automation Support)

People Technology And Processes; Fort Benning (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

People Technology And Processes is seeking a Help Desk Support Specialist (Student Computer and Automation Support) at Fort Benning, GA to provide on-site and remote support to students and instructors, prepare devices, and ensure security briefs.

This role requires a SECRET clearance, U.S. citizenship, and a Cyber Workforce certification per DoD 8570.01-M; an AS degree with 7+ years of experience is expected.

Qualifications

• Associate of Science (AS) degree with at least 7 years of experience.
• Active SECRET clearance required, U.S. citizenship.
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions.

Responsibilities

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Skills

SECRET clearance

U.S. citizenship

Education

AS degree

Job description

Job Details: Job Location: Fort Benning, GA 31905, Position Type: Full Time, Position Title: Help Desk Support Specialist (Student Computer and Automation Support)

Location: Fort Benning, GA

Clearance required: SECRET

Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.

Responsibilities include (but are not limited to):

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Qualifications:

• Associate of Science (AS) degree with at least 7 years of experience
• Active SECRET clearance required, U.S. citizenship
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions