Senior Help Desk Support for ETS Lead / Alternate PM

People Technology And Processes; Fort Benning (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

People Technology And Processes in Fort Benning, GA is seeking a Senior Help Desk Support to lead the Educational Technology Support (ETS) Team and serve as an alternate Program Manager. The role requires managing daily ETS activities, coordinating equipment inventories, and delivering monthly metrics.

The ideal candidate has 10+ years in IT, experience leading a 12-member team, a Bachelor’s in IT, and an active SECRET clearance.

Qualifications

• Minimum 10 years of IT experience in a technical environment.
• Experience leading a team of at least 12 members.
• Bachelor's degree in an IT-related field and an active SECRET clearance.
• ITIL Foundation certification is required.

Responsibilities

• Manage day-to-day activity of the ETS team, scheduling and functions.
• Coordinate equipment inventories with the Government Hand Receipt Holder.
• Collaborate on lifecycle replacement of ETS student computers and inventory tracking.
• Provide data on TRAP course schedules to the COR.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager in the primary PM's absence.

Skills

Team leadership

Scheduling

Reporting

Education

Bachelor's degree in IT-related field

ITIL Foundation certification

Job description

Job Details

Job Location: Fort Benning, GA 31905, Position Type: Full Time, Position Title: Senior Help Desk Support for ETS Lead / Alternate PM

Location

Fort Benning, GA

Clearance required

SECRET

Scope of Work

Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.

Responsibilities

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

Qualifications

• At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client
• Experience managing day-to-day activities for a team of at least 12 members
• Bachelor's degree in an IT-related field
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Active SECRET clearance in good standing on the first day of the contract