Help Desk Support Specialist (Student Computer and Automation Support)

People, Technology & Processes, LLC; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Help Desk Support Specialist to provide on-site and remote assistance for students and instructors at Fort Benning, GA. You will prepare and image mobile devices, issue devices, conduct security briefs, and support course rotations up to 400 students.

The role requires an active SECRET clearance, a DoD 8570.01-M aligned Cyber Workforce certification, and an AS degree with 7+ years of experience in IT support and instructional technology.

Qualifications

• AS degree with at least 7 years of experience.
• Active SECRET clearance and U.S. citizenship.
• Cyber Workforce certification per DoD 8570.01-M as applicable to IA.

Responsibilities

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of required IA briefings.
• Support onboarding so students receive temporary network permission for course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and prepare related packets.

Skills

Customer support

IT administration

Training

Security briefs

Education

AS degree

Tools

Imaging tools

Job description

Description

Position Title: Help Desk Support Specialist (Student Computer and Automation Support)

Location: Fort Benning, GA

Clearance required: SECRET

Scope of Work: Provides on‑site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.

Responsibilities Include (but Are Not Limited To)

• Provide on‑site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post‑install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Qualifications

• Associate of Science (AS) degree with at least 7 years of experience
• Active SECRET clearance required, U.S. citizenship
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions