Senior Help Desk Specialist - Windows & Mac On-Call

PETA

Norfolk (VA)

On-site

USD 34,000 - 39,000

Full time

5 hours ago

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Job summary

PETA is seeking a full-time IT Help Desk professional to provide first-line support for hardware, software and applications across Windows and Mac environments. You will log issues, coordinate with internal staff, and ensure timely resolutions in a fast-paced nonprofit setting.

The role requires 2–4 years of experience, on-call availability evenings/weekends, VPN familiarity, and strong communication skills.

Qualifications

Two to four years of help-desk support experience.
Experience troubleshooting Windows workstations/servers and proprietary software/peripherals.
Extensive knowledge of Microsoft Office (Word, Excel, Outlook, Access).
Proficiency with Windows and Apple platforms.
Willingness to be on call during evenings and weekends; strong confidentiality.

Responsibilities

Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Provide accurate and timely logging of problems and resolutions using the support system.
Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation.
Provide after-hours and weekend phone support.
Perform any other duties assigned by the supervisor.