Global IT Help Desk Coordinator: Windows/macOS & MDM

Conservation International; Virginia (MN); Sur place; USD 60 000 - 72 500; Plein temps

Résumé du poste

Conservation International in Arlington, VA, seeks an IT/Help Desk Coordinator to be the front line of technical support for a global user base. You’ll deliver PC and Mac support, diagnose issues, and contribute to onboarding, offboarding, and a growing knowledge base.

This on-site role requires customer focus, clear communication, and collaboration across cultures. 35-hour weeks, with responsibilities spanning device management, account administration, and end-user training.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 2+ years of hands-on IT support for Windows and macOS.
• Experience with Microsoft 365 end-user services.
• Familiarity with MDM platforms and networking basics.
• English language proficiency.

Responsabilités

• Provide first- and second-tier IT support for Windows and Mac devices.
• Diagnose and fix hardware, software, account, and connectivity issues.
• Manage device enrollment and policy enforcement in the MDM platform.
• Onboard and offboard users and manage access requests.
• Log incidents and contribute to the knowledge base.

Connaissances

Customer service

English proficiency

Ticketing system

Problem solving

Communication

Formation

Bachelor’s degree in a technical field

Outils

Microsoft Admin Center

MDM platforms

Enterprise ticketing system

Description du poste

Conservation International in Arlington, VA, seeks an IT/Help Desk Coordinator to be the front line of technical support for a global user base. You’ll deliver PC and Mac support, diagnose issues, and contribute to onboarding, offboarding, and a growing knowledge base.

This on-site role requires customer focus, clear communication, and collaboration across cultures. 35-hour weeks, with responsibilities spanning device management, account administration, and end-user training.