Technical Support Specialist II

People For the Ethical Treatment of Animals, Inc.; Norfolk (VA); Hybrid; USD 36,000 - 38,000; Full time

Job summary

People For the Ethical Treatment of Animals, Inc. in Norfolk, VA seeks an IT Help Desk professional to provide first-level support for hardware, software, and applications.

You will log incidents, resolve problems using approved tools, and coordinate with internal staff. On-call after hours and weekends; must lift up to 50 lbs and hold a valid U.S. driver's license.

Requirements include 2–4 years of help-desk experience, proficiency with Windows and macOS, MS Office, and VPNs.

Qualifications

• 2–4 years of help-desk support experience.
• Experience troubleshooting Windows workstations and servers across OSes.
• Proficient with Microsoft Office products (Word, Excel, Outlook, Access).
• Proficient on Windows and Apple platforms.
• Familiar with VPNs.
• Strong organizational and multi-project skills.
• Effective communication by phone and in person.
• On-call during evenings and weekends.
• Able to lift up to 50 lbs and travel as needed.
• Must be 21+, valid U.S. driver's license with 3+ years driving experience.
• Committed to the objectives of the organization.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolve user-reported problems using available tools and follow procedures and policies for handling support cases.
• Provide accurate and timely logging of problems and resolutions using the support system.
• Act as a liaison between users and internal support staff to assure accurate problem interpretation.
• Provide after-hours and weekend phone support.
• Perform any other duties assigned by the supervisor.

Skills

Helpdesk experience

Windows & macOS

MS Office

VPN familiarity

Communication

On-call

Confidentiality

Physical ability

Driver's license

Travel willingness

Job description

Description

Position Objective:

To provide computer-technology support for PETA and its affiliates

Primary Responsibilities and Duties:

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases
• Provide accurate and timely logging of problems and resolutions using the support system
• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation
• Provide after-hours and weekend phone support
• Perform any other duties assigned by the supervisor

Requirements

• Two to four years of help-desk support experience
• Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems
• Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access)
• Proficiency with Windows and Apple platforms
• Proven familiarity with virtual private networks
• Proven outstanding organizational skills and the ability to work on multiple projects simultaneously
• Demonstrated ability to communicate effectively by phone and in person
• Proven ability to take initiative and act independently to resolve problems
• Ability to maintain strict confidentiality at all times
• Willingness and ability to be on call during evening and weekend hours
• Ability to lift and carry up to 50 lbs.
• Willingness and ability to travel
• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record
• Commitment to the objectives of the organization

The hourly pay range for this position is $25.96 - $27.75. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.

A list of benefits available to qualified employees is available here.

Application Deadline:

Applications for this position will be accepted until September 30, 2026.

We may fill this job opening before the deadline if we find a qualified candidate.