Technical Support Specialist II

PETA; Norfolk (VA); On-site; USD 34,000 - 39,000; Full time

Job summary

PETA is seeking a full-time IT Help Desk professional to provide first-line support for hardware, software and applications across Windows and Mac environments. You will log issues, coordinate with internal staff, and ensure timely resolutions in a fast-paced nonprofit setting.

The role requires 2–4 years of experience, on-call availability evenings/weekends, VPN familiarity, and strong communication skills.

Qualifications

• Two to four years of help-desk support experience.
• Experience troubleshooting Windows workstations/servers and proprietary software/peripherals.
• Extensive knowledge of Microsoft Office (Word, Excel, Outlook, Access).
• Proficiency with Windows and Apple platforms.
• Willingness to be on call during evenings and weekends; strong confidentiality.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Provide accurate and timely logging of problems and resolutions using the support system.
• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation.
• Provide after-hours and weekend phone support.
• Perform any other duties assigned by the supervisor.

Skills

Help-desk experience

Windows troubleshooting

MacOS troubleshooting

MS Office proficiency

VPN familiarity

Communication skills

On-call availability

Job description

Position Objective

To provide computer-technology support for PETA and its affiliates

Job Type: Full-time

Primary Responsibilities and Duties

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases
• Provide accurate and timely logging of problems and resolutions using the support system
• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation
• Provide after-hours and weekend phone support
• Perform any other duties assigned by the supervisor

Requirements

• Two to four years of help-desk support experience
• Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems
• Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access)
• Proficiency with Windows and Apple platforms
• Proven familiarity with virtual private networks
• Proven outstanding organizational skills and the ability to work on multiple projects simultaneously
• Demonstrated ability to communicate effectively by phone and in person
• Proven ability to take initiative and act independently to resolve problems
• Ability to maintain strict confidentiality at all times
• Willingness and ability to be on call during evening and weekend hours
• Ability to lift and carry up to 50 lbs.
• Willingness and ability to travel
• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record
• Commitment to the objectives of the organization

The hourly pay range for this position is $25.96 - $27.75. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.

A list of benefits available to qualified employees is available here.

Application Deadline

Applications for this position will be accepted until September 30, 2026.

We may fill this job opening before the deadline if we find a qualified candidate.