IT Support Technician: Windows & Mac Helpdesk Pro

Ahhmgt; Marksville (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

Ahhmgt is seeking an IT Support Specialist I to serve as the first point of contact for technical operations, ensuring workstation performance and business continuity. The role requires 6–12 months in a technical support or customer-centric environment, with hands-on diagnosis of hardware, software, and connectivity issues.

You will deploy corporate systems, manage basic user access, and contribute to internal docs.

Qualifications

• Minimum of 6 to 12 months of experience in technical support or a customer‑centric environment.
• Proven history of managing and documenting service requests within an IT service management platform.
• Hands-on experience diagnosing hardware, software, and peripheral connectivity issues.
• Strong foundational knowledge of Windows and macOS, basic networking protocols, and exceptional communication skills.

Responsibilities

• Deploy corporate systems within established service level agreements.
• Manage basic user access and permissions.
• Contribute to internal technical documentation.

Skills

Windows and macOS knowledge

Basic networking concepts

Exceptional communication skills

Customer service mindset

Tools

ITSM platform

Job description

Ahhmgt is seeking an IT Support Specialist I to serve as the first point of contact for technical operations, ensuring workstation performance and business continuity. The role requires 6–12 months in a technical support or customer-centric environment, with hands-on diagnosis of hardware, software, and connectivity issues.

You will deploy corporate systems, manage basic user access, and contribute to internal docs.