Senior Help Desk Specialist

JCS Solutions LLC; Arlington (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

PTO

401k retirement plan with employer?m

Annual Professional Development Reimb.

And more!

Job summary

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, and to serve as the initial point of contact for hardware and software issues. The role requires US citizenship, 4+ years in help desk or technical support, and active Secret clearance.

Candidates should hold CompTIA A+ and Security+ certifications and be able to work on-site at the Pentagon complex.

Qualifications

• 4+ years of experience in help desk or technical support.
• Must be US Citizen.
• Certification: CompTIA A+, Security+.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• Ability to work on-site at Arlington, VA (Pentagon).
• Active Secret clearance; Top Secret clearance strongly preferred.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Customer service

Communication

Windows desktop apps

PC troubleshooting

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Location: Arlington, VA

Clearance: active Secret

Certification: CompTIA A+, Security+

What's in it for you

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

What you will do

• Provide phone and in-person support to users
• Support users with e-mail, directories, and standard Windows desktop applications
• Troubleshoot applications developed under the contract
• Serve as initial point of contact for hardware/software issues
• Troubleshoot PC and printer problems

What you will bring

• Must be US Citizen
• 4 or more years of experience in help desk or technical support
• Certification: CompTIA A+, Security+
• Experience with Windows desktop applications
• Knowledge of e-mail systems and directories
• PC and printer troubleshooting skills
• Strong customer service and communication skills
• Ability to work on-site at Arlington, VA (Pentagon)
• Clearance: Active Secretrequired; Top Secret clearance strongly preferred

How you will wow us

• Prior experience supporting DoD or DISA end users
• Experience with DoD help desk ticketing systems
• Familiarity with military network environments and protocols

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to ourcare.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $75,000.00 to $90,000.00

Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.