Onsite Help Desk Tier I – IT Support Specialist

GCA; Stafford (VA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Health and Wellness benefits through a

401k Retirement Plan

Paid Time Off (PTO) 120 hours/year

Ten federal holidays

Résumé du poste

GCA, an 8a, Veteran Owned company, is seeking an on-site Help Desk Support Specialist to support an enterprise IT service center for government contracts. You will resolve incidents, assist users by phone or ticket, and coordinate with specialists to maintain service quality.

The role requires at least 2 years of IT support, DoD 8570 IAT Level II certification, and an active Secret clearance with eligibility for TS/SCI. This is a full-time, on-site position in Stafford, VA.

Qualifications

• HS Diploma is required.
• Minimum two years of IT support experience.
• Active Directory experience preferred.
• Requires DoD 8570 - IAT Level II certification (e.g., GSEC, Security+ CE, SSCP, CCNA-Security).
• Active Secret clearance is required to start; TOP SECRET preferred.
• Must be eligible to obtain a TS SCI.
• Prior IT helpdesk (Tier 1 or 2) experience.

Responsabilités

• Initiate and resolves service request/problem incidents.
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Works with system administrators and developers to ensure services/incidents are completed.
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.

Connaissances

Help desk

Customer service

DoD 8570 IAT Level II

Security clearance

Communication

Formation

HS Diploma

Outils

Active Directory

Description du poste

GCA, an 8a, Veteran Owned company, is seeking an on-site Help Desk Support Specialist to support an enterprise IT service center for government contracts. You will resolve incidents, assist users by phone or ticket, and coordinate with specialists to maintain service quality.

The role requires at least 2 years of IT support, DoD 8570 IAT Level II certification, and an active Secret clearance with eligibility for TS/SCI. This is a full-time, on-site position in Stafford, VA.