Senior Help Desk & Service Desk Analyst III — 24x7 IT Support

Lancesoft; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Lancesoft is seeking a Help Desk/Service Desk analyst in Birmingham, AL. The role provides frontline support as the single point of contact for business partners, handling issue resolution, service requests, and new events entering the Technology Service Desk around the clock.

The position emphasizes world-class customer service and technical expertise to resolve needs on first contact whenever possible, on a 24x7 basis.

Qualifications

• B.S. Degree in a technology-related field, preferred.
• 1 to 3 years’ experience in computer/technology field, preferred.
• Thorough knowledge of information technologies and infrastructure and telecom transport.
• Ability to build and maintain relationships within IT and other departments.
• Demonstrated ownership of technical issues.
• Exceptional analytical abilities and problem-solving skills.
• Ability to manage multiple tasks and priorities.
• Self-starter with initiative and independent thinking.
• Strong customer service skills, oral and written.
• Knowledge of LAN/WAN, desktop configurations (PCs, printers, phones/radios), Windows 10.

Responsibilities

• Frontline, single point of contact for business partners needing IT assistance and service requests.
• Provide issue resolution and fulfill service requests through the Technology Service Desk.

Education

Bachelor's degree in a technology-related field

Job description

Lancesoft is seeking a Help Desk/Service Desk analyst in Birmingham, AL. The role provides frontline support as the single point of contact for business partners, handling issue resolution, service requests, and new events entering the Technology Service Desk around the clock.

The position emphasizes world-class customer service and technical expertise to resolve needs on first contact whenever possible, on a 24x7 basis.