IT Service Desk Analyst II — Hybrid Support & Asset Mgmt

Lancesoft; Englewood (CO); Hybrid; USD 39,000 - 50,000; Full time

Job summary

Lancesoft is seeking an IT Sr Technician/Service Desk Analyst II in Englewood, CO for a 5-month contract. The role supports end users, troubleshoots hardware, software, and network issues, and serves as escalation point while assisting with asset management.

The ideal candidate has experience with ITSM tools and solid Windows, macOS, and Microsoft 365 administration, with strong problem-solving and communication skills. Evening/weekend work may be required.

Qualifications

• Minimum of 3 years in IT support or service desk environments.
• Experience with ITSM tools such as Jira, ServiceNow, ServiceDesk Plus, or FreshDesk.
• Proficiency in Windows and macOS administration and Microsoft 365.

Responsibilities

• Provide technical support and resolve escalated IT issues from junior staff.
• Support Windows and macOS operating systems and enterprise apps.
• Troubleshoot hardware, software, and network problems; escalate when needed.
• Manage IT service requests through an ITSM system (e.g., Jira, ServiceNow).
• Install and maintain desktops, laptops, peripherals, and mobile devices.
• Administer Active Directory, Microsoft 365, and enterprise apps, including user accounts.
• Assist with workstation setup, deployments, and software rollouts.
• Maintain accurate IT asset records and inventory control.
• Support inventory control, procurement, and asset disposal.
• Ensure compliance with IT security policies and data protection standards.
• Provide end-user training on common IT systems.
• Collaborate with IT infrastructure and security teams to improve stability.
• Participate in IT projects related to system improvements and migrations.

Job description

Lancesoft is seeking an IT Sr Technician/Service Desk Analyst II in Englewood, CO for a 5-month contract. The role supports end users, troubleshoots hardware, software, and network issues, and serves as escalation point while assisting with asset management.

The ideal candidate has experience with ITSM tools and solid Windows, macOS, and Microsoft 365 administration, with strong problem-solving and communication skills. Evening/weekend work may be required.