Help Desk Analyst

Pacer Group; Birmingham (AL); On-site; USD 28,000 - 41,000; Part time

Job summary

A leading IT solutions provider is seeking a US IT Recruiter in Birmingham, AL, to provide 24x7 frontline IT support as the main contact for incidents. This role requires handling Level 1 troubleshooting, ticketing, and system monitoring. Ideal candidates must possess strong customer service skills and ideally have Windows experience. Candidates with SCADA and prior experience in the Power, Energy, or Manufacturing industry are encouraged to apply. Rotational shifts will be required.

Qualifications

• Candidate must provide 24x7 frontline IT support as the single point of contact for inbound incidents.
• Handle Level 1 troubleshooting and system monitoring.
• Strong customer service skills required, with Windows experience preferred.

Responsibilities

• Troubleshoot user incidents and escalate issues as needed.
• Monitor systems and ensure timely responses to incidents.
• Escalate complex incidents and maintain accurate ticket updates.

Skills

Customer service skills

SCADA experience

Windows

Unix/AIX

Incident escalation

Tools

Windows

UNIX/AIX

Job description

US IT Recruiter @Pacer Group | Delivering Exceptional Talent to our Fortune 500 clients in US

We are seeking a candidate to provide 24x7 frontline IT support as the single point of contact for inbound incidents. Handle Level 1 troubleshooting, ticketing, system monitoring, and incident escalation. Strong customer service skills required. Windows experience preferred; UNIX/AIX a plus. Rotational shifts required.

Please consider applying only if you are local to Birmingham, AL. No Relocation.

Requirements

• SCADA experience
• Prior experience in Power, Energy or Manufacturing Industry

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Manufacturing and Production
• Services for Renewable Energy

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