Round-the-Clock IT Help Desk Analyst

All Lines Technology Inc; Cranberry Township (Butler County); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

All Lines Technology Inc. is seeking a Help Desk Analyst to join our 24x7x365 support desk. You will provide frontline IT assistance, handling incidents, diagnosing issues, and escalating when necessary to ensure users return to work promptly.

You will work with end users via email and phone, document tasks in FieldPoint, and use our knowledge base to apply consistent fixes. A strong customer service mindset and teamwork are essential.

Formación

• Experience in IT help desk or technical support.
• Strong verbal and written communication skills.
• Ability to document and report tasks clearly.
• Willingness to work rotating shifts including evenings/weekends/holidays.
• Able to troubleshoot PC hardware/software problems.

Responsabilidades

• Provide first level IT support and incident resolution for multiple clients.
• Log and track incidents using the FieldPoint ticketing system.
• Follow prescribed procedures to restore users to normal operations quickly.
• Collaborate with end users via phone and email, and escalate when needed.
• Monitor alerts and perform remote remediation as required.

Conocimientos

Customer service

Verbal communication

Written communication

Teamwork

Analytical thinking

Herramientas

FieldPoint ticketing system

Descripción del empleo

All Lines Technology Inc. is seeking a Help Desk Analyst to join our 24x7x365 support desk. You will provide frontline IT assistance, handling incidents, diagnosing issues, and escalating when necessary to ensure users return to work promptly.

You will work with end users via email and phone, document tasks in FieldPoint, and use our knowledge base to apply consistent fixes. A strong customer service mindset and teamwork are essential.