Senior Healthtech Implementation & Adoption Lead

Ascertain; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation

Equity opportunity

Health insurance

Career growth opportunities

Job summary

Ascertain is hiring a Senior Implementation and Engagement Manager to lead post-sale success for key partners in healthcare technology. You will own end-to-end customer success from pilot delivery to ongoing adoption, driving measurable value and ROI across care-management and revenue cycle teams.

This is a remote role with travel up to 25%. You will partner with Sales, Product, Engineering, and Marketing to ensure deployments deliver impact, align with go-to-market decisions, and establish

Qualifications

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.

Responsibilities

• Own the Client Relationship: Serve as the primary client lead during implementation with stakeholders and go-live alignment.
• Lead Solution Deployments: Oversee onboarding, configuration, testing, training, go-live, and post-go-live support.
• Leverage Impact Metrics: Use KPIs (time saved, turnaround reduction) to demonstrate ROI and guide expansion.
• Collaborate with Commercial: Upsell and cross-sell, build scalable customer-success framework including onboarding and training.
• Develop a customer-success framework by customer type and create required materials (role-based meeting templates).

Skills

Healthcare experience

SaaS implementations

Stakeholder management

Data-driven decisions

Job description

Ascertain is hiring a Senior Implementation and Engagement Manager to lead post-sale success for key partners in healthcare technology. You will own end-to-end customer success from pilot delivery to ongoing adoption, driving measurable value and ROI across care-management and revenue cycle teams.

This is a remote role with travel up to 25%. You will partner with Sales, Product, Engineering, and Marketing to ensure deployments deliver impact, align with go-to-market decisions, and establish