Remote Healthcare Implementation Engineer | Adoption & Growth

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and generous equity

Half-day Fridays every week

16 weeks fully paid parental leave

Flexible PTO with a 2-week minimum

Comprehensive health, dental, and VIs

Engaging company offsites and team‑the

Job summary

Ladders is seeking an Enterprise Implementation Engineer to join a leader in the Healthcare space. This remote role focuses on managing 20-30 customer implementations during onboarding and ensuring rapid adoption of product features to maximize value.

You will educate customers on healthcare data privacy, serve as a trusted advisor to executives, and identify expansion opportunities while contributing to process improvements and content creation.

Qualifications

• 3-4 years in Customer Success Engineering, Solutions Consulting, or a similar role.
• Strong understanding of web technologies and analytics.
• Experience with tag management platforms like Google Tag Manager.
• Proficiency in HTML, CSS, and JavaScript.
• Exceptional communication skills for diverse stakeholders.

Responsibilities

• Manage 20-30 customer implementations and drive customer value throughout onboarding.
• Ensure successful adoption of all product features and accelerate customer usage.
• Maintain strong customer satisfaction and NPS scores.
• Educate customers on healthcare data privacy and the company's offerings.
• Serve as a trusted advisor to customer executives.
• Identify opportunities for customer expansion and growth.
• Contribute to process improvements and team content creation.

Skills

Web technologies

Analytics

HTML/CSS/JS

Communication

Tools

Google Tag Manager

Job description

Ladders is seeking an Enterprise Implementation Engineer to join a leader in the Healthcare space. This remote role focuses on managing 20-30 customer implementations during onboarding and ensuring rapid adoption of product features to maximize value.

You will educate customers on healthcare data privacy, serve as a trusted advisor to executives, and identify expansion opportunities while contributing to process improvements and content creation.