Senior Healthcare Operations Director

Erie Family Health Center; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

PTO 20 days + 8 holidays

FSA for Health Care or Childcare

Job summary

Erie Family Health Centers is seeking an Associate Director of Operations to lead operations for Oral Health, Behavioral Health, and Psychiatry across one or more service lines. You will oversee budgets, labor productivity, and quality improvement while mentoring leaders and coordinating with clinical directors.

This role requires deep healthcare operations experience, strong analytical and communication skills, and the ability to drive initiatives that improve performance and patient care.

Qualifications

• 6 years of progressively responsible leadership experience in healthcare operations.
• Experience overseeing multiple service lines and coordinating cross-functional teams.
• Strong financial acumen and ability to manage budgets and KPIs.
• Demonstrated ability to develop and implement operational strategies.

Responsibilities

• Direct supervision and management of coordinators across OH, BH and Psychiatry.
• Lead recruitment, interviewing, and hiring of direct staff and develop leaders.
• Oversee performance metrics, strategic planning, and process improvement.
• Collaborate with Clinical Directors to implement operational strategies.
• Ensure regulatory compliance and high quality of care.

Skills

Analytical reasoning

Communication skills

Project management

Financial skills

Organizational skills

Microsoft Office

EPIC

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Master’s degree

Tools

EPIC

Job description

Erie Family Health Centers is seeking an Associate Director of Operations to lead operations for Oral Health, Behavioral Health, and Psychiatry across one or more service lines. You will oversee budgets, labor productivity, and quality improvement while mentoring leaders and coordinating with clinical directors.

This role requires deep healthcare operations experience, strong analytical and communication skills, and the ability to drive initiatives that improve performance and patient care.