Director of Clinical Operations

Green Key Resources; New York (NY); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off

Job summary

Green Key Resources LLC is seeking a Director of Clinical Operations for a leading nonprofit healthcare organization in Manhattan. This executive will oversee operations across medical, behavioral health, optometry, OT, and optical services, ensuring efficient patient access and high quality care.

The role drives regulatory compliance, performance improvement, and revenue cycle collaboration, while guiding multidisciplinary teams and managing budgets to optimize resources and patient experience.

Qualifications

• Master's degree in healthcare administration, nursing, public health, business administration, or related field.
• Progressive leadership experience in a regulated outpatient healthcare setting.
• Experience with Article 28, Article 31, FQHC, or community health center operations preferred.
• Demonstrated experience leading multidisciplinary teams, budgets, staffing, and performance improvement initiatives.
• Knowledge of NYS Department of Health and Office of Mental Health regulations and outpatient revenue cycle operations.
• Strong leadership, communication, analytical, and problem-solving skills.
• Current New York State clinical license preferred.

Responsibilities

• Provide operational oversight of medical, behavioral health, optometry, occupational therapy, and optical services.
• Lead multidisciplinary clinical and administrative teams.
• Oversee patient access, scheduling, registration, patient flow, referrals, and care coordination.
• Drive quality improvement, patient safety, and regulatory compliance with clinical leadership.
• Oversee budgets, staffing, productivity, and resource utilization.
• Monitor KPIs for patient volume, access, satisfaction, and finances.
• Collaborate with billing and revenue cycle teams to improve workflows and reimbursement.
• Ensure readiness for regulatory surveys, audits, and certifications.
• Identify opportunities to improve workflows, integrate technology, and expand services.

Skills

Leadership

Strategic thinking

Regulatory compliance

Quality improvement

Budgeting & finance

Operational excellence

Team management

Communication

Problem-solving

Analytics

Education

Master's degree in Healthcare Administration or related

Job description

A leading nonprofit healthcare organization is seeking an experienced Director of Clinical Operations to provide strategic, operational, and administrative leadership across its multidisciplinary outpatient healthcare services.

This leadership role will oversee operations for medical services, behavioral health, vision care, occupational therapy, and optical dispensary services. The Director will work closely with medical and clinical leadership to ensure efficient operations, high-quality patient care, regulatory compliance, and an exceptional patient experience.

Key Responsibilities

• Provide overall operational oversight of medical, behavioral health, optometry, occupational therapy, and optical services.
• Lead and support multidisciplinary clinical and administrative teams.
• Oversee patient access, scheduling, registration, patient flow, referrals, and care coordination.
• Partner with clinical leadership to drive quality improvement, patient safety, and regulatory compliance.
• Oversee operational budgets, staffing, productivity, and resource utilization.
• Monitor key performance indicators related to patient volume, access, satisfaction, and financial performance.
• Collaborate with billing and revenue cycle teams to improve workflows, documentation, and reimbursement.
• Ensure readiness for regulatory surveys, audits, and certification renewals.
• Identify opportunities to improve clinical workflows, integrate technology, and expand services.

Qualifications

• Master's degree in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field.
• Progressive healthcare operations leadership experience in a regulated outpatient healthcare setting.
• Experience with Article 28, Article 31, FQHC, or community health center operations strongly preferred.
• Demonstrated experience overseeing multidisciplinary teams, budgets, staffing, and performance improvement initiatives.
• Knowledge of NYS Department of Health and Office of Mental Health regulations.
• Understanding of Medicaid, Medicare, managed care, and outpatient revenue cycle operations.
• Strong leadership, communication, analytical, and problem-solving skills.
• Current New York State clinical license preferred.
• Medical, dental, and vision insurance
• Life insurance
• Paid time off

Location: Convenient location in Manhattan.